Guarantee and Refund

Dear SOCIETA Wholesale Member

All products are under the warranty of the manufacturers unless otherwise stated. In order for the warranty conditions to be valid, you should definitely check the product during the cargo delivery. When you see a damage, keep a record and do not get the product. Changes made on the product, deformation of the product or deterioration of the original design of the product are not covered by the warranty.

Dear SOCIETA Wholesale Member

In the event that any use, destruction, tearing or other conditions are detected in the product and the product is not returned as it was when it was delivered to the customer, the product will not be returned and the product price will not be refunded. In addition, in cases that do not comply with the above conditions, the shipping fee will be paid by the customer for the returned products. Credit Card refunds can take 1 - 6 business days to process. Your bank may reflect the refund on your credit card account on the same day. In this situation you need to call the credit-card services of your bank. After the "Cancelled" warning about your order is displayed, the entire amount is returned to your credit card. Refunds made in installment sales are reflected to your credit card as a plus balance every month by your bank.

We Made Everything Easy For You...

You can return the wholesale products you have purchased, without opening/destroying//breaking the packaging, within 5 days from the delivery date without using the product as you received it. You must return the product together with the product invoice. Gursel Mahallesi Sevilen Sokak No: You can send it to 65/1 Kağıthane/Çağlayan/İstanbul. Open and check the packages that you think were damaged during shipment in front of the company representative from whom you received them. If there is any damage to the product, do not take delivery of the product by keeping a record with the cargo company. Do not forget that you have accepted that the cargo company has fully fulfilled its duty after the product is received. Its packaging has been opened, used, destroyed, etc. Returns of such products are not accepted. The customer is obliged to return the product as it was when it was delivered to him, and in case of use, to compensate the loss in the commercial value of the goods due to use. If the wholesale customer returns the product or withdraws from the purchase, the price of the products will be refunded within 15 (fifteen) days from the time the returned product reaches us. The reflection of the product return cost to the credit card can be made by your bank between 1-5 working days. In cases that do not comply with the above conditions, the shipping fee will be paid by the customer for the returned products. Credit Card refunds will be made within a maximum of 3 working days. Your bank may reflect the refund on your credit card account on the same day. ItIn this case, you need to call your bank's credit card service. After the "Cancelled" warning about your order is displayed, the entire amount is returned to your credit card. Refunds made in installment sales are reflected to your credit card as a plus balance every month by your bank.